Frequently asked questions

Here we answer questions that apply to all of our apps. For app-specific questions, see that app's page and support link.

Purchases and prices

Are the apps paid?

Each app has its own pricing model. Free levels, one-time purchases or subscriptions are stated clearly on the app's page and its App Store page.

How do I restore my purchase on a new device?

Our apps with purchases include an option to restore purchases. Make sure you are signed in with the same Apple Account on the new device, then use this option in the app's settings or purchase screen.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. You can request one through Apple's Report a Problem page.

How do I cancel a subscription?

On iPhone or iPad, open Settings, tap your name, then choose Subscriptions. Subscriptions are managed by Apple; deleting the app does not cancel a subscription.

Accessibility

Can I use the apps with VoiceOver?

We develop our apps with VoiceOver in mind from the start. The level of accessibility can vary from app to app; details are on each app's page, and in the user guide for apps that have one. Our approach is on the Accessibility page.

Are accessibility features paid?

No. Accessibility features are never placed behind a paid upgrade in any of our apps.

Privacy

Do you collect my data?

Our apps on the App Store declare "Data Not Collected" in their App Store privacy labels. Details are on the Our privacy principles page.

Support

How do I report a problem?

Write to the address on the Support and contact page. Mentioning the app name, your device, system version, any assistive technology you use and the steps that lead to the problem helps us solve it faster.

Which devices do the apps run on?

Supported devices and the required system version are listed on each app's page and its App Store page.